Valet Attendant

Location Charleston, SC
Property French Quarter Inn
Date Posted June 25, 2019
Job Type Valet


Charleston, SC – The valet attendant welcomes guests and members to the French Quarter Inn, offers to park and retrieve their car, offers information about check-in, opens and closes car doors and hotel entrance doors. He/she is to provide excellent customer service, and efficiently and carefully parking guest(s) vehicles in designated locations. Our valet attendants are the first and last point of contact for guests and members and should promote the legacy of warm, southern genuine hospitality. Our valet attendants must uphold and ensure compliance with all company and departmental policies and procedures. This is a full time position.

Task and Responsibilities:

  • Open doors and assist guests/visitors entering and leaving property
  • Monitor and direct personal and commercial vehicle traffic on property, including guest vehicles, taxi cabs, limousines, and buses, to ensure vehicles are legally parked and to maintain a smooth and efficient flow of traffic
  • Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities
  • Monitor and maintain safety, security, and cleanliness of parking areas/levels, and report any vehicles/safety hazards, unauthorized personnel, or potential security problems to the manager/supervisor
  • Maintain security of vehicles and vehicle keys
  • Communicate parking procedures to guests/visitors
  • Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services)
  • Transport guest luggage to and from guest rooms and/or designated bell area
  • Assist with luggage storage and retrieval
  • Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage
  • Supply guests with directions
  • Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed
  • Communicate parking procedures to guests/visitors
  • Assist Concierge and Front Office staff with guest requests and services, as needed
  • Serve as a departmental role model, and assist management in training, motivating and coaching employees
  • Communicate with guests, other employees, or departments to ensure guest needs are met
  • Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager
  • Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information
  • Protect company assets
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs
  • Assist individuals with disabilities
  • Thank guests with genuine appreciation
  • Speak with others using clear and professional language; answer telephones using appropriate etiquette
  • Develop and maintain positive working relationships with others
  • Comply with quality assurance expectations and standards
  • Stand, sit, or walk for an extended period of time
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
  • Perform other reasonable job duties as requested by Supervisors

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