Houseperson

Location Asheville, NC
Property The Foundry Hotel
Date Posted August 15, 2019
Job Type Customer Service, Housekeeping

Description

Asheville, NC -The Houseperson is responsible for clearing rooms of linen, trash, replenishing supplies and preparing guest rooms for Room Attendants to clean. They also deliver housekeeping items to guest rooms and provide customers with quality service in a timely and friendly manner. The Houseperson is also responsible for maintaining the cleanliness of the guest hallways, linen closets and housekeeping supplies.

ESSENTIAL JOB FUNCTIONS

  • Remove dirty linen, trash, and used guest supplies including glassware and service items from guest rooms.
  • Clean and maintain the cleanliness and appearance of the hallways, and housekeeping storage, carts and supplies
  • Deliver housekeeping items (hair dryers, ironing boards, irons, etc.) to guest rooms upon request
  • Check and replenish supplies and cleaning tools
  • Greet each guest you in a friendly and professional manner
  • Respond to guest requests in a timely and friendly matter
  • Follow procedures for entering and leaving guest rooms
  • Return lost items found in guest rooms, hallways, or back of the house to the Housekeeping department as a “lost and found”

EDUCATION/EXPERIENCE

    High school diploma or general education degree (GED); or one to three months related
    experience and/or training; or equivalent combination of education and experience.

REQUIREMENTS

    To perform this job successfully, an individual must be able to perform each essential duty
    satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or
    ability required. Reasonable accommodations may be made to enable individuals with
    disabilities to perform the essential functions.

LANGUAGE SKILLS

    Ability to read and interpret documents such as safety rules, operating and maintenance
    instructions, and procedure manuals. Ability to write routine reports and correspondence.

MATHEMATICAL SKILLS

    Ability to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s.
    Ability to perform these operations using units of American money and weight measurement,
    volume, and distance.

REASONING ABILITY

    Ability to apply common sense understanding to carry out instructions furnished in written, oral,
    or diagram form. Ability to deal with problems involving several concrete variables in
    standardized situations.

PHYSICAL DEMANDS

    The physical demands described here are representative of those that must be met by an
    employee to successfully perform the essential functions of this job. Reasonable
    accommodations may be made to enable individuals with disabilities to perform the essential
    functions.

    While performing the duties of this job, the employee is regularly required to stand; walk; use
    hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or
    balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee is
    occasionally required to sit.

    The employee must regularly lift and/or move up to 10-15 pounds, frequently lift and/or move up
    to 20-30 pounds, and occasionally lift and/or move more than 35 pounds. Specific vision
    abilities required by this job include close vision, distance vision, depth perception, and the
    abilities to adjust focus.

WORK ENVIRONMENT

    The work environment characteristics described here are representative of those an employee
    encounters while performing the essential functions of this job. Reasonable accommodations
    may be made to enable individuals with disabilities to perform the essential functions. The
    employee occasionally works with cleaning fluids and solvents and must operate hand tools,
    including vacuum cleaners, carpet extractors, have the ability to reach 2 feet above your head, etc.
    The noise level in the work environment is usually moderate.

    (Please note: Management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands).

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