Housekeeping Manager

Location St. Simons Island, GA
Property Hotel Simone
Date Posted August 6, 2019
Job Type Housekeeping, Management

Description

St. Simons, Ga-Supervises and coordinates activities of room attendant/room cleaners engaged in cleaning and maintaining premises of hotel by performing the following duties.

Major Responsibilities:

  • Approve hotel model suites from housekeeping, maintenance perspective.
  • Hotel inspections: Walk through hotel; hold follow up meeting on the findings, gain agreement on a written action plan; follow up on hotel’s performance to the action plan.
  • Best practices training; Conduct monthly meetings with the Housekeepers, coordinate Housekeeping standards and training programs with counterparts in Southeast region.
  • Develop and conduct training programs for Housekeepers and assistants.
  • Draft and enforce Housekeeping cost controls through training and vendor coordination work.
  • Attract repeat business through maintenance of superior housekeeping. These actions will help achieve 100% of the RevPar index.
  • Reengineering of Housekeeping practices in training, compensation and hiring.
  • Take lead on implementing actions in HR’s “Summary of key issues – Housekeeping Departments” document. This will improve management and employee satisfaction, reducing the incentive to unionize.
  • Develop methods to reduce Housekeeping labor cost and monitor results.

ESSENTIAL DUTIES AND RESPONSIBILITIES

    Include the following. Other duties may be assigned.

  • Select, staff, recruit, hire, and train qualified housekeeping candidates.
  • Schedule the cleaning of the room carpets, upholstery, and draperies as needed, along with deep cleaning projects and window cleaning as necessary.
  • Schedule cleaning for lobby area, public restrooms, telephone areas, hallways, entrances, elevators.
  • Schedule cleaning for periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors and tracks.
  • Schedule cleaning of all meeting rooms after a completed function.
  • Schedule deep cleaning of all meeting rooms on periodic basis including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, etc.
  • Ensure all meeting room functions are properly set up according to the requests indicated on the meeting room/event function sheets.
  • Read front desk log book for the pertinent housekeeping information.
  • Obtain all housekeeping reports and messages from the front desk
  • Confirm all housekeeping staff members have arrived or find substitutes for absent employees.
  • Prepare room assignment for the attendants.
  • Distribute room assignments and keys.
  • Check floors periodically, update the current room status, and identify opportunities for House person service.
  • Communicate with the Front Desk, Sales, and Maintenance Departments to ensure a high quality product and service level is delivered to our guests.
  • Answer the department telephone to respond quickly to requests from guests.
  • Check the hotel’s computer for information concerning room status and enter updated room status.
  • Review outside laundry facility servicing to ensure quality, undamaged linens and consistent delivery, keeping in mind the budgetary guidelines.
  • Review and update systems and supplies purchase for guest room accommodations using budgetary guidelines.
  • Orient and familiarize new personnel with hotel facilities and operating hours.
  • Train by instruction and practice, both formally and on-the-job; and update staff on any new laws or regulations necessary to safely perform their tasks.
  • Maintain good performance and productivity levels by setting quality standards following hotel procedures and policies.
  • Control all expenditures relating to Housekeeping, including, labor, guest room supplies, and all cleaning supplies and equipment.
  • Prepare annual housekeeping budget.
  • Maintain high quality of housekeeping standards in: a) the guest rooms; b) linens and uniforms;c) lost and found; d) laundry; and e) janitorial department and night cleaners.
  • Establish quality-cleaning programs to ensure appearance and life of all furniture, fixtures and equipment.
  • Submits requests for repair of cleaning equipment.
  • Requisitions or purchases other supplies and equipment for hotel room honor bars, toiletries, and paper products.

SUPERVISORY RESPONSIBILITIES:

    Manages all employees in the Housekeeping Department. Is responsible for the overall direction, coordination, and evaluation of this unit.

    Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATION REQUIREMENTS:

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

    A high school diploma and one to two years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS:

    Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Fluent in foreign language as determined to be a necessity in order to communicate with housekeeping employees.

REASONING ABILITY:

    Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

PHYSICAL DEMANDS:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; stoop, bend, kneel, crouch, or crawl; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to climb or balance.

    The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 15-25 pounds.

WORK ENVIRONMENT:

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee may be exposed to cleaning fluids and chemicals necessary to perform housekeeping duties.

    The noise level in the work environment is usually moderate.

    (Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands).

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