Guest Room Attendant

Location Sewanee, TN
Property The Sewanee Inn
Date Posted June 4, 2018
Job Type Housekeeping

Description

Sewanee, TN – The Guest Room Attendant/Housekeeper is responsible for maintaining the overall cleanliness and appearance of the Hotel. The Guest Room Attendant/Housekeeper must work to ensure the hotel is consistently exceeding the guests’ expectations by providing quality service in a timely and friendly manner.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

PRIMARY RESPONSIBILITIES

  • Clean and maintain all guest rooms as required by Hotel’s standards
  • Change bed linen, towels, and guest amenities as needed
  • Clean bathrooms along with other guest rooms
  • Must be able to make beds in minimal time with attention to detail
  • Must be able to properly display towels and in-room amenities for bathroom
  • Vacuum carpets and perform floor care duties
  • Dust, polish, and remove marks from walls and furnishings
  • Dispose of trash and recyclables
  • Check that all appliances are present in the room and in working order
  • Straighten desk items, furniture, and appliances
  • Report maintenance items to Housekeeping Manager on Duty
  • Properly tags lost and found items and turns them into management
  • Clean and maintain the cleanliness and appearance of the Hotel Lobby, hallways, public areas, and restrooms
  • Deep clean assigned areas of the Hotel including the shampooing of rooms and public areas, window washing, hotel light fixtures, and guest elevators
  • Clean and maintain the back of the house area, including the employee break room, the hotel laundry room, employee restroom, or other applicable areas as assigned
  • Check and replenish your supplies and cleaning tools
  • Welcome and acknowledge all guests
  • Quickly respond to guest requests in a timely and friendly matter
  • Follow procedures for entering and leaving guest rooms
  • Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager
  • Ensure uniform and personal appearance is clean and professional
  • Maintain confidentiality of proprietary information and protect company assets
  • Speak with others using clear and professional language
  • Establish and maintain open, collaborative relationships with employees and fellow management team members
  • Perform all reasonable job duties as requested

JOB REQUIREMENTS

  • High School diploma or equivalent and/or experience in a Hotel or a related field preferred
  • Significant attention to detail
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
  • Reach overhead and below the knees, including bending, twisting, pulling, & stooping.
  • Stand, sit, or walk for an extended period of time
  • Must be able to work a flexible schedule (any shift)
  • Must be willing to assist with staffing coverage in the instance of call-offs
  • Adhere to all company Standard/Conduct policies and procedures
  • Follow the company’s employee hand book for rules and regulations

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