General Manager

Location Lake Geneva, WI
Property The Cove of Lake Geneva
Date Posted April 15, 2019
Job Type Customer Service, Management


Lake Geneva, WI – The Hotel General Manager’s purpose is to assure all operations are coordinated to exceed expectations. This position requires an exceptional service personality with a “hands on” approach. The successful candidate must be willing to work flexible hours and have previous General Manager experience at independent, resorts and/or condo hotels. The successful candidate will also have a proven track record of team building and leadership, superior service instincts, and outstanding communication skills to effectively deal with guests and staff.


  • Responsible for meeting or exceeding budget revenue and profitability targets and Owner’s expectations
  • Develop and execute annual budget and business plans; effectively adapt to market changes
  • Excellent understanding of Financial Reports (P&L, Operating and Capital budgets, Forecasts)
  • Ensure adherence to corporate policies and established operating procedures while exceeding guest expectations by providing a safe, secure, and quality experience
  • Recruit, select, train, and manage employees to deliver superior guest service and quality products that will lead to maximizing revenue and profitability goals
  • Requires outstanding operational and owner relations experience
  • Requires highly developed communication skills (written and oral) to interface with executives at all organizational levels – owners, investors, employees, and guests
  • Must be hands on and oversee all departments
  • Act as an ambassador within the community and champion of the dynamic stakeholders
  • Maintains a high personal visibility throughout the property and the community
  • Have a high standard for customer service
  • Lead the sales efforts of the hotel through supporting the hotel’s sales team in generating revenue opportunities. Conducting outside sales calls and building relationships with key accounts
  • Create new programs in response to market conditions and revenue opportunities
  • Prepare weekly & monthly sales and property management reports
  • Knowledge and aptitude for use of a variety of computer software applications and property management systems and reservation systems
  • Detail orientated
  • Flexible schedule, including nights, weekends and holidays as required
  • Must be effective in multi-tasking


  • High school or equivalent education required
  • Several years’ experience in hotel operations in an executive leadership role
  • Previous General Manager experience required


  • College Degree preferred
  • Minimum of 4 years’ experience as a GM in the hotel industry REQUIRED
  • Experience in an independent hotel and condo hotel environment preferred
  • Must be highly motivated, self-directed, with strong initiative and desire for achievement
  • Exceptional customer service skills required
  • Must possess strong computer skills
  • Excellent communication and presentations skills required
  • Must be a leader, a driver, and bottom line oriented
  • Must possess outstanding communication skills
  • Proficient in computer software including Microsoft Excel and Word. Working knowledge of PMS systems
  • As this will be a new development, it is imperative the candidate possess opening and launch experience
  • Experience with independent hotels a plus


  • Most work tasks are performed indoors. Temperature generally is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like freezers (-10°F) and kitchens (+110°F), possibly for one hour or more
  • Must be able to sit at a desk for up to 5 hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task
  • Ability to distinguish product quality, taste, texture and presentation and observe preparation
  • Must be able to exert well-paced ability to maneuver between functions occurring simultaneously
  • Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis
  • Must be able to lift up to 15 lbs. occasionally
  • May be required to lift trays of food or food items weighing up to 30 lbs. occasionally
  • Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
  • Hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations
  • Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates
  • Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception
  • Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally
  • Requires manual dexterity to use and operate all necessary equipment
  • Strong leadership and people skills, plus the ability to build and foster a positive team environment


  • Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors
  • Must be able to change activity frequently and cope with interruptions

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