Front Office Manager

Location Douglasville, GA
Property Foxhall Resort and Sporting Club
Date Posted January 11, 2019
Job Type Customer Service, Front Desk


Douglasville, GA – The Front Office Manager is charged with managing activities related to operation and guest services programs such as hotel facilities, guest check-in and check-out process, housekeeping, outfitter, transportation, personal concierge, rentals, night audit procedures and customer relation.


  • Create guest services department policies and procedures
  • Schedule all guest services staff in accordance with budget requirements and business level demands
  • Maintain operational knowledge of all guest services related management information systems
  • Implement policies, procedures and training programs to maintain quality standards
  • Document policies, procedures and training programs
  • Oversee housekeeping and outfitter departments to ensure safety, quality standards and guest satisfaction are being met
  • Inspect all guest services staff to ensure proper grooming and attire according to the departments grooming standards
  • Inspect all common areas for cleanliness and take corrective action when needed
  • Perform pop-up inspections on units to ensure that staff is consistent in their job duties
  • Effectively facilitate guest service recovery actions to ensure guest satisfaction
  • Attend all meetings on property when presence is requested
  • Ensure that guest services accounting policies and procedures are trained and followed
  • Ensure that charges are getting posted to the correct general ledger codes and accounts
  • Review daily checklists to ensure that staff is filling them out
  • Monitor inventory to ensure correct amount is on hand
  • Hold regular department meetings with guest services to increase communication
  • Review all arrivals and departures to familiarize self and staff
  • Assist in the reconciliation of guest disputes
  • Assist the staff and be hands-on wherever needed
  • Review VIPS, inspect the units and ensure amenities are placed as needed
  • Be available on-call for any situations that may arise
  • Perform additional duties as required

Apply for this position

Full Name (required)

Email Address (required)

Phone Number

Are you currently employed?
 Yes No

In what city do you reside?

Would you consider relocating?
 Yes No

How did you hear about us?

Submit cover letter and/or resume

Additional Comments

Recent Blog Highlights


Spectator Named Travel + Leisure’s #1 Hotel


A Soft Brand, New Management, or Both?