Front Desk Supervisor

Location Fort Lauderdale, FL
Property The Atlantic Hotel & Spa
Date Posted July 26, 2019
Job Type Customer Service, Front Desk

Description

Fort Lauderdale, FL- We are a AAA Four Diamond hotel looking for a Front Desk Supervisor. Applicant must be willing to work weekends, days/evenings, and holidays. Prior hotel experience is preferred. The objective of this position is to ensure guest satisfaction, positive employee morale, operational efficiency and cost controls.

PRIMARY RESPONSIBILITIES

  • Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote the The Atlantic Hotel Preferred Guest
  • Program and provide recognition and benefits to all present members.
  • Accept payment for guests’ accounts both at the time of registration and at checkout.
  • Maintain a house bank and make a deposit and accurate report of receipts daily.
  • Cash checks and exchange currency for guests.
  • Supervise the front desk agents, ensuring the correct sequence of events for proper registration and checkout of guests.
  • Assign specific tasks to front desk agents relative to credit, missing addresses, registration bucket maintenance, registration cards, posting charges, and overall cleanliness and organization of the front desk.
  • Provide ongoing training and support to front desk agents.
  • Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
  • Maintain all front desk related equipment and a par stock of supplies.

GUEST SERVICE & SATISFACTION

  • Maintain a daily log of all guests’ opportunities with corrective action steps.
  • Follow-up on any unresolved situations in a timely manner and pass on appropriate information to other Managers for handling.

JOB REQUIREMENTS

  • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
  • Position requires walking and giving direction most of the working day. Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task.
  • Must be able to lift up to 15 lbs occasionally.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
  • Requires manual dexterity to use and operate all necessary equipment.
  • Two years hotel front desk experience required. Supervisory experience preferred.
  • All employees must maintain a neat, clean and well-groomed appearance per The Atlantic Resort & Spa standards.
  • This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Apply for this position

Full Name (required)

Email Address (required)

Phone Number

Are you currently employed?
 Yes No

In what city do you reside?

Would you consider relocating?
 Yes No

How did you hear about us?

Submit cover letter and/or resume

Additional Comments


Recent Blog Highlights

spec-240-240

Spectator Named Travel + Leisure’s #1 Hotel

sci-portfolio

A Soft Brand, New Management, or Both?