Front Desk Agent

Location Mt. Pleasant, SC
Property Holiday Inn Express & Suites Mount Pleasant
Date Posted August 16, 2019
Job Type Front Desk

Description

Mt. Pleasant, SC – Holiday Inn Express Mount Pleasant is currently hiring an experienced Guest Service Representative to work at our property at 350 Johnnie Dodds Blvd. We are willing to train the right candidate as well.As a Guest Service Representative, you would be responsible for greeting, registering, and checking guests out of the hotel in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greets all guests in a pleasant and professional manner
  • Completes the guest registration and check-out procedures
  • Answers telephone, transfers calls, and takes messages when applicable
  • Makes hotel reservations for guests, including changes and cancellations
  • Follows proper credit card procedures
  • Maintains accurate bank during shift and uses correct vouchers for specified transactions
  • Utilizes up-sell techniques to push our varying guest room products
  • Responds to all guest needs and requests in a timely fashion
  • Follow-up to ensure guest requests have been responded to appropriately and to guest satisfaction
  • Understands hotel service and programs
  • Knowledgeable of geographical area and points of interest
  • Files appropriate paperwork as directed
  • Understands hotel emergency procedures and evacuation protocols
  • Collects payment for all guests at check-in and check-out. Makes changes as necessary
  • Keeps Front Office and Lobby area near, clean, vacuumed, and dusted daily
  • Responsible for maintaining breakfast bar: Restocking, packing/unloading, clean-up, etc.
  • Guest Service Representatives ensure that all guests are checked in and out in a professional, cordial, and efficient manner. Shift funds including cash, credit cards, and vouchers correspond with shift report totals. Telephone is answered within three (3) rings. Rooms status accurately corresponds with actual occupied rooms.
  • Ideal Candidates must possess the following skills:

    • Ability to operate front desk equipment: computer, switchboard, key machines, credit card machines, etc.
    • Understanding of basic math skills
    • Good verbal skills
    • Good guest interaction skills
    • Collect money and issue change where applicable
    • Ability to work as a cohesive team member – relaying information appropriately from shift to shift
    • Must be able to stand for several hours at a time
    • May be required to lift items up to 25 lbs
    • Has reliable transportation to/from work daily
    • Holiday Inn Express and Suites Mount Pleasant is an equal opportunity employer. We may conduct a formal criminal background check prior to placement

    We are currently hiring for part-time. Shift/Hours: Available 7 days a week, 24-32/hours (3-4 days) per week (AM or PM shift as needed)-possibility for more depending on other employees’ requests off.

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