Front Desk Agent

Location Hamilton, NY
Property Colgate Inn
Date Posted May 28, 2019
Job Type Customer Service, Front Desk

Description

Hamilton, NY – The Colgate Inn is under new management and is looking for hospitality professionals to join their Front Desk team! The front desk agent is often a guest’s first and last impression of the Colgate Inn and must maintain a courteous and professional demeanor at all times.

Principal Responsibilities:

  • Greet guest promptly and welcome him/her to the hotel
  • Respond to guest requests for information about the hotel
  • Provide quality service to the guest by responding to their requests promptly, efficiently, and courteously during check-in, check-out, and throughout their stay
  • Provide value added service to guests and exceed their expectations
  • Communicate effectively with guests, co-workers, and supervisors
  • Demonstrate teamwork by cooperating and assisting co-workers as needed
  • Handle difficult situations effectively
  • Perform other duties as required to provide service and teamwork
  • Arrange for special services requested by the guest
  • Stay current with developments in the hotel by reviewing the communication to each shift
  • Arrange fulfillment of guest services by working with courtesy van staff, housekeeping, reservations, and maintenance
  • Minimize loss of revenue by adhering to all established credit and inventory control procedures
  • Monitor guests’ accounts to ensure adherence to hotel credit limits and verifies accuracy of registration information
  • Improve timeliness of cash flow by adhering to all established credit and inventory control procedures
  • Verify all information on reservations check-in; name, address, method of payment, etc.
  • Retrieve proper name and address verification and proper approval codes for cash and credit card paying guests
  • Identify and records special billing instructions
  • Complete shift closing accurately by getting appropriate approval signatures and authorization codes
  • Adhere to hotel policies regarding the use of cash banks, drop/deposit logs, etc.
  • Increase revenues by offering guests upgraded rooms
  • Follow yield management procedures while making room reservations
  • Perform all reasonable job duties as requested by Supervisors/Managers
  • Follow all company safety and security policies and procedures
  • Report accidents, injuries, and unsafe work conditions to manager
  • Ensure uniform and personal appearance is clean and professional
  • Maintain confidentiality of proprietary information; protect company assets
  • Develop and maintain strong working relationships with others and create a fun, positive, and creative work environment
  • Comply with quality assurance expectations and standards

Qualifications:

  • High School diploma or equivalent required, college degree preferred
  • Warm and friendly demeanor
  • Significant attention to detail
  • Experience in Resort, Hotel or a related field highly preferred
  • Must be able to work a flexible schedule (any shift)
  • Adhere to all company Standard/Conduct policies and procedures
  • Follow the company’s employee handbook for rules and regulations
  • Command of the English language both written and verbal
  • Ability to access and accurately input information using Property Management System

Physical Demands:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
  • While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands to finger, handle or feel, reach with hands and arms, climb or balance, and talk or hear
  • The employee must regular lift and or move up to 25lbs
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