Corporate Director of Human Resources & Communication

Location Charleston, SC
Property Corporate Office
Date Posted January 17, 2019
Job Type Administrative, Corporate Position

Description

Charleston, SC – The Corporate Director of Human Resources & Communication, in conjunction with company attorney and Adams Keegan, is responsible for planning, managing, and implementing policies relating to all phases of Human Resources, including recruitment, training and development, compensation and benefit administration, wage and hour issues, and employee relations. The Director of Human Resources & Communication will assume a strong leadership role in supporting a positive and forward thinking associate environment and culture, while also protecting the best interests of the company. This position will spearhead all internal communications for the company, and also serve as the administrator and manager for all corporate office related activities. This position will report directly to the Vice President of Finance, with additional oversight and accountability to the Vice President of Operations.

Essential Job Functions:

  • Participate in policy making and general operating decisions in conjunction with the Executive Committee
  • Serve as the Office Manager at the Corporate level – handle or delegate all tasks relative to maintaining the functionality and “housekeeping” of the home office
  • With support and guidance form the Executive Committee, issue and execute all internal and associate communications for the corporate office and hotel properties (when applicable)
  • Serve as the main point of contact with Adams Keegan, the company’s Human Resources and Payroll partner
  • Oversee and support the Payroll administrator for the Corporate Office, in conjunction with the Corporate Controller and serve as the secondary point of contact and subject matter expert for all payroll related matters
  • Develop and maintain excellent working relationships with all staff members
  • In conjunction with the Executive Committee, serve as the culture ambassador for the company, initiating and driving all positive efforts to promote and communicate the efforts and mission of Charlestowne Hotels
  • Update and monitor company policies and standards in employee handbook, form documentation, written material, training, and facilitate consistent communication and application of the same, both at the corporate and property level
  • Ensure employment offers have the necessary approval and prepare offer letters upon request by Executive Committee Members
  • With company attorney guidance, ensure company compliance with all employment laws and other regulatory guidelines
  • Assist and support with the onboarding of all new Hotels, handle all employment and HR related matters in conjunction with the assigned Corporate Director of Operations
  • Manage compensation through job and market analysis and make recommendations on position wage ranges as industry trend shift
  • Oversee performance management; ensure compensation increases and performance reviews are completed and submitted in a timely manner
  • Review monthly labor turnover report, chart trends, and develop solutions, changes, or new recruitment strategies as necessary
  • Oversee company-wide HR training and development including, but not limited to, safety, harassment, and leadership
  • Help to prepare and monitor HR budget and forecasting while working within approved budgetary guidelines for the department
  • Implement and manage the Intranet or internal systems for reports, SOPs, etc.
  • In conjunction with company attorney input, counsel and advise employee and managers on employee relations issues and problems, develop and maintain a fair and consistent discipline program/action plan, participate as required or necessary, and ensure disciplinary actions and terminations are carried out legally and consistently
  • Monitor/review exit interviews and chart trends to develop solutions or changes as necessary
  • Consult with company attorney on all harassment and discrimination reports, insurance and benefit packages, or any other work-related issues management or staff may have and investigate as needed
  • With guidance from the company attorney, ensure timely response is made to any claim, court-issued documentation, or other report requiring Human Resource approval, action, or contribution
  • With guidance from the company attorney, oversee the administration of all workers’ compensation claims and represent the hotel at all hearings; serve as intermediary between employee, physician, and insurance company; and develop modified work whenever possible
  • Prepare and file annual employment and ACA reports
  • Serve as the primary point of contact for all unemployment issues; maintain all records according to prescribed Federal, State, and local laws and company policy, and represent company at hearings
  • Ensure compliance with all required OSHA filings, training, and postings
  • While ensuring affirmative action compliance, facilitate and coordinate recruitment activities including, but not limited to: posting positions, sourcing and communicating with applicants, resume management, drafting employment agreements, and administrative management of candidate profiles. Assume primary role in procuring and managing new talent management software for the company (i.e. Google Hire).
  • Develop, maintain, and expand upon team member relations programs to ensure an excellent, consistent, and safe working environment
  • Assist with employee recognition events and activities including, but not limited to: associate celebrations, communication of achievements, birthdays, and anniversaries. Serve as the leader on this for the corporate office, while also ensuring compliance at the property level in conjunction with Operations division.
  • Respond to all government surveys related to employees
  • Develop and implement employee incentive and recognition programs, improving them as necessary
  • Work with company attorneys on any potential or current litigations or mediations
  • General office responsibilities including, but not limited to: maintenance of associate personnel and confidential files, fielding associate questions/requests, and wage/employment verification

Human Resources Software (Adams Keegan) Liaison Responsibilities:

  • Serve as company’s primary point of contact for onboarding, maintenance, updates, reclassifications, terminations, benefits, and overall communication with Adams Keegan
  • Oversee E-verify, I-9 systems, and payroll in support of the Payroll Administrator
  • Coordinate and assist in administering the 401(k) retirement plan including, but not limited to: vendor relationships, ensuring compliance with all ERISA, DOL and other applicable laws, eligibility tracking, non-discrimination testing, managing the annual audit, enrollments, training, ensures the company is fulfilling all fiduciary responsibilities, and management of investment committee
  • Oversee and ensure submission and processing of all FMLA and other leave of absences
  • Oversee and assist in the administration of benefits (medical, dental, vision, COBRA, and other) including but not limited to: renewal negotiations, notifying associates of eligibility, enrollments, point of contact for all benefit inquiries, reconciliation of monthly benefit reports, managing legal notices, maintenance of benefit files, maintaining supply of benefit information, and new enrollment packets

Associate is held accountable for all duties of this job and other duties as assigned.

Experience and Education:

  • College degree preferred in Business Administration, Human Resources, Communications, or related field
  • At least 5 years experience in Human Resources preferred; 2 of which in a Director level role
  • PHR or SPHR certification preferred
  • Previous HR experience in hotel/hospitality setting
  • Prior 401(k) administration experience
  • Proven success in recruiting
  • Office Management experience preferred

Job Requirements:

  • Eligible to work in the United States
  • Able to maintain strong levels of business etiquette, especially in highly confidential and sensitive interactions
  • Knowledge of and experience with benefit administration as well as Federal, State, and local employment laws and regulations
  • Training experience
  • Able to organize and prioritize work and meet deadlines
  • Excellent computer skills
  • Able to read, speak, write, and understand English
  • Excellent listening skills
  • Strong verbal, written, analytical, presentation, and interpersonal skills
  • Excellent organization and time management skills with strong attention to detail
  • Able to multi-task in a high paced environment
  • Basic mathematical skills
  • Adaptable and flexible to change and able to remain calm and professional at all times

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