Location Charleston, SC
Property The Spectator Hotel
Date Posted April 26, 2019
Job Type Customer Service


Charleston, SC – The Butler position is to provide an orientation of the hotel, assist with luggage and personal belongings, and escort hotel guests to their rooms.

Other Responsibilities Include:

  • Explain features of the room; i.e., thermostat controls, television controls, in-room safe, and how to use the WiFi, etc.
  • Complete all guest requests accurately and in compliance with AAA Four Diamond standards
  • If requested, provide any pressing, shoe shining, and clothing mending
  • Learn the names and personally recognize our regular guests
  • Use guest names during all interactions in the room or on the phone
  • Answer telephones using appropriate etiquette
  • Receive and prepare room service orders; i.e., prepare station for service, including the set up and inspection of all trays with correct settings and insuring cleanliness
  • Correctly position plates, silverware, and food items on trays
  • Attention to detail required
  • Deliver and serve food and beverage items in accordance with procedures making sure to remove all plastic and food coverings
  • Maintain cleanliness in all areas including trays, tables, counters, sinks, utensils, shelves, coffee area, refrigerators and storerooms
  • Supply guests with directions or arrange transportation (e.g., taxi cab, shuttle bus, limousine or sedan service) for guests and visitors, and record advance transportation request as needed
  • Develop and maintain positive working relationships with others
  • Follow all company safety and security policies and procedures
  • Report accidents, injuries, and unsafe work conditions to manager
  • Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional
  • Stand, sit, or walk for an extended period of time
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 70 pounds without assistance
  • Perform other reasonable job duties as requested by Supervisors

Apply for this position

Full Name (required)

Email Address (required)

Phone Number

Are you currently employed?
 Yes No

In what city do you reside?

Would you consider relocating?
 Yes No

How did you hear about us?

Submit cover letter and/or resume

Additional Comments

Recent Blog Highlights


Spectator Named Travel + Leisure’s #1 Hotel


A Soft Brand, New Management, or Both?