Bell Attendant

Location Sewanee, TN
Property The Sewanee Inn
Date Posted October 26, 2018
Job Type Customer Service, Front Desk

Description

Sewanee, TN – The Bell Attendant is responsible for providing a positive first and last impression to guests as they arrive and leave the hotel. When servicing guests, the Bellperson is responsible for being professional, friendly, and helpful, using the “Five Hospitality Standards” of eye contact, a smile, speak first, engage in polite conversation, and use the guest’s surname. The position also involves assisting guests with their luggage and packages upon arrival and departure and for arranging transportation when necessary.

PRIMARY RESPONSIBILITIES

  • Greet all guests upon arrival
  • Assist guests with luggage to their rooms promptly when checking in and upon checking out
  • Promote all hotel functions and facilities and answer all inquiries
  • Inform incoming guests on the following while assisting them to their room: storage area; restaurant hours of operation (if available), location of vending/ice machines fitness room information; emergency procedures; equipment and exit paths
  • Once in guest room, provide the guest with the following information: basic telephone instructions; television channels; heating and air conditioning; door lock and key use; vending machine location and sundry shop location
  • Assist guests by taking luggage to the curb to meet their transportation
  • Remove trash, papers, cans, bottles, cups, etc., in lobby area between housekeeping runs
  • Book tours when Concierge is not available
  • Assist guest with general information when Concierge is not available
  • Attend department meeting once a month
  • Possess knowledge of the community and area in which the hotel is located to assist guests with information on special events (sporting, theater, movies, entertainment, and restaurants)
  • Keep bell closet clean and neat
  • Polish and clean bell carts daily
  • Submit all lost and found articles accompanied by a Lost and Found report
  • Assist guests into automobiles or taxicab
  • Function as a valet parking attendant and doorperson as needed
  • Deliver faxes, messages, packages, flowers, wine, and other items to guests in their guestrooms
  • Check and secure guests’ luggage until departure
  • Direct guests to various meeting rooms
  • Prevent entrance of unauthorized or undesirable persons
  • Notify guests by telephone of delivery of automobiles, packages, or arrival of visitors
  • Provide other assistance to guests as necessary to ensure the highest quality of service
  • Answer telephones and/or radios using appropriate etiquette
  • Ensure uniform and personal appearance is clean and professional
  • Maintain confidentiality of proprietary information and protect company assets
  • Speak with others using clear and professional language
  • Establishes and maintains collaborative relationships with employees and fellow management team members
  • Perform all reasonable job duties as requested by Supervisors/Managers

JOB REQUIREMENTS

  • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
  • Must provide the highest customer service to all guest
  • Ability to interact with guests using the “Hospitality Standards” set out by your General Manager
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
  • Reach overhead and below the knees, including bending, twisting, pulling, & stooping.
  • Stand, sit, or walk for an extended period of time
  • Has a flexible schedule that can work any shifts. Assists with staffing coverage in the instance of call-offs
  • Adheres to all company Standard/Conduct policies and procedures
  • Follows the company’s employee hand book for rules and regulations

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