General Manager

Location Saint Simon’s, GA
Date Posted April 16, 2019
Job Type Customer Service, Management

Description

Saint Simon’s, GA – The Hotel General Manager’s purpose is to assure all operations are coordinated to exceed expectations. This position requires an exceptional service personality with a “hands on” approach. The successful candidate must be willing to work flexible hours, have previous General Manager experience, and have a proven track record of team building and leadership, superior service instincts, and outstanding communication skills to effectively deal with guests and staff.

ESSENTIAL JOB FUNCTIONS

  • Responsible for meeting or exceeding budget revenue and profitability targets and Owner’s expectations
  • Develop and execute annual budget and business plans
  • Excellent understanding of Financial Reports (operating and capital budgets and forecasts)
  • Ensure adherence to corporate policies and established operating procedures while exceeding guest expectations by providing a safe, secure, and quality experience
  • Recruit, select, train, and manage employees to deliver superior guest service and quality products that will lead to maximizing revenue and profitability goals
  • Requires highly developed communication skills (written and oral) to interface with executives at all organizational levels – owners, investors, employees, and guests
  • Must be hands on and oversee all departments
  • Act as an ambassador within the community and champion of the dynamic stakeholders
  • Maintains a high personal visibility throughout the property and the community
  • Have a high standard for customer service
  • Create new programs in response to market conditions and revenue opportunities
  • Prepare weekly & monthly sales and property management reports
  • Knowledge and aptitude for use of a variety of computer software applications and property management systems and reservation systems
  • Detail orientated
  • Flexible schedule, including nights, weekends and holidays as required
  • Must be effective in multi-tasking

EDUCATION/EXPERIENCE

  • High school or equivalent education required
  • Several years’ experience in hotel operations in an executive leadership role

REQUIREMENTS

  • College Degree preferred
  • Minimum of 4 years’ experience as a GM or AGM in the hotel industry REQUIRED
  • Must be highly motivated, self-directed, with strong initiative and desire for achievement
  • Exceptional customer service skills required
  • Must possess strong computer skills
  • Excellent communication and presentations skills required
  • Must be a leader, a driver, and bottom line oriented
  • Must possess outstanding communication skills
  • Proficient in computer software including Microsoft Excel and Word

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