Location Newport, RI
Property The Mainstay Hotel & Conference Center
Date Posted April 4, 2019
Job Type Customer Service, Housekeeping


Newport, RI – The Houseperson position is responsible for maintaining the cleanliness and appearance of the hotel and providing customers with quality service in a timely and friendly manner. This position provides clean linen to guest room floors and removes used linen carts and waste containers. Prior experience preferred.


  • Clean and maintain the cleanliness and appearance of the hotel lobby, hallways, public restrooms, offices and public areas of the hotel
  • Clean meeting room functions according to the function sheets
  • Deep cleaning of assigned areas of the hotel including the shampooing of rooms and public areas, window washing, hotel light fixtures, and guest elevators
  • Clean and maintain the back of the house area, including the employee break room, the changing rooms, the hotel laundry room, and the employee restroom
  • Deliver housekeeping items (hair dryers, ironing boards, irons, etc.) to guest rooms upon request from the front desk
  • Restocking housekeeping closets on each floor of the hotel
  • Help housekeeping with removal of laundry off the floors
  • Check and replenish your supplies and cleaning tools
  • Get assignments, keys, pager, and special guest requests from your supervisor at the beginning of your shift
  • Check and replenish your supplies and cleaning tools
  • Quickly respond to guest requests in a timely and friendly matter
  • Follow procedures for entering and leaving guest rooms
  • Return lost items found in guest rooms, hallways, or back of the house
  • Turn in keys and pager to Housekeeping Department when shift ends
  • Follow all company safety and security policies and procedures
  • Report accidents, injuries, and unsafe work conditions to manager
  • Follow all company policies and procedures
  • Ensure uniform and personal appearance is clean and professional
  • Maintain confidentiality of proprietary information and protect company assets
  • Welcome and acknowledge all guests according to company standards
  • Speak with others using clear and professional language
  • Develop and maintain positive working relationships with others
  • All other duties as assigned by management

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