Housekeeper

Location Newport, RI
Date Posted January 9, 2019
Job Type Customer Service, Housekeeping

Description

Newport, RI – Housekeepers are responsible for maintaining the cleanliness and appearance of the hotel and providing customers with quality service in a timely and friendly manner. This position is vital to the hotel’s success.

Essential Duties and Responsibilities:

  • Clean and maintain the cleanliness and appearance of the hotel lobby, hallways, public restrooms, and public areas of the hotel.
  • Clean and maintain the appearance of the surrounding areas of the hotel, including the sidewalk, signage, and entrance.
  • Clean and set-up meeting room functions.
  • Deep cleaning of assigned areas of the hotel including the shampooing of rooms and public areas, window washing, hotel light fixtures, and guest elevators (including elevator tracks).
  • Clean and maintain the back of the house area.
  • Deliver housekeeping items (hair dryers, ironing boards, irons, etc.) to guest rooms upon request from the front desk.
  • Check and replenish supplies and cleaning tools.
  • Quickly respond to guest requests in a timely and friendly matter.
  • Follow procedures for entering and leaving guest rooms.
  • Return lost items found in guest rooms, hallways, or back of the house to the Housekeeping department as a “lost and found” item.
  • Turn in keys and pager to Housekeeping Department.
  • Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
  • Follow all company policies and procedures, ensure uniform and personal appearance is clean and professional, maintain confidentiality of proprietary information, and protect company assets.
  • Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
  • Speak with others using clear and professional language and answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others.
  • Comply with quality assurance expectations and standards.
  • Stand, sit, or walk for an extended period of time.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.

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Additional Comments


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