Banquet Captain

Location Charleston, SC
Property French Quarter Inn
Date Posted April 26, 2019
Job Type Customer Service, Food & Beverage


Charleston, SC – The Banquet Captain is tasked with involvement, assistance, and leadership in all aspects of meetings and events at the property. This position is the main point of contact for the event client during the event.

Task and Responsibilities:

  • Attend and represent F&B Team in all BEO Meetings
  • Oversees all banquet service operations and ensures that all banquet service details are executed
  • Assist in ensuring that the events are on time
  • Make adjustments as needed and relay that information to the appropriate personnel
  • Review Banquet Event Orders (BEO’s) at the beginning of each shift to ensure room are set as contracted
  • Confirm and setup A/V equipment needs to contract for the event
  • Responsible for the performance of the banquet service staff, including direct supervision of the banquet staff
  • Provides leadership to the staff in the absence of the F&B Director
  • Collaborate with Catering/Sales, Food & Beverage Director and the Culinary team to ensure that quality service is provided for all meeting and banquet guests
  • Manage the cost and quality control of banquet services
  • Be an active liaison between the guests and other hotel staff to ensure outstanding customer service while maintaining company procedures and complying with company policies
  • Maintain all equipment and facilities in an organized, clean, safe environment
  • Communicate any areas of need, problems, and concerns from guest to the F&B Director
  • Perform monthly inventories and order supplies as needed in collaboration with the F&B Director
  • Work closely with Guest Services and Maintenance to schedule and perform transportation of supplies and equipment as needed throughout the property
  • Complete administrative tasks as assigned by Food and Beverage Director

Minimum Requirements:

  • Excellent professional communication skills
  • Must possess a positive attitude and the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively
  • Stand, sit, or walk for an extended period of time
  • Must be able to work under pressure or in the presence of a large guest crowd during offered guest receptions and maintain a courteous and hospitable demeanor and attitude throughout
  • Must be able to maintain a courteous and hospitable demeanor and attitude towards all: guests, peers, management without regard of home department, position and/ or heritage
  • Ability to prioritize tasks and multi-task
  • Ability to easily adapt to organizational and environmental changes
  • Must be flexible to working days, early mornings, evenings, weekends, and holidays
  • Report to work at the scheduled time, neatly groomed and in regulation with company dress code policy
  • Adhere to all regulatory, company and department policies and procedures
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 30 pounds without assistance
  • Must be able to stand for extended periods of time
  • Perform other reasonable job duties as requested by Supervisors and MOD

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