Front Desk Agent

Location Tuscaloosa, AL
Property Hotel Indigo Tuscaloosa Downtown
Date Posted November 16, 2018
Job Type Customer Service, Front Desk


Tuscaloosa, AL – The Front Desk Agent position is designed to increase customer satisfaction by providing efficient and courteous Front Desk service.


  • Provide value added service to customers exceeding customer expectations
  • Communicate effectively with customers, co-workers, and supervisors
  • Demonstrate teamwork by cooperating and assisting co-workers as needed
  • Handle difficult situations effectively
  • Meet service standards
  • Perform other duties as required to provide service and teamwork
  • Provide quality service to the customer by responding to their requests promptly, efficiently, and courteously during check-in, check-out, and throughout stay
  • Register, process, greet customer promptly, and welcome him/her to the hotel
  • Respond to customer requests for information about the hotel
  • Arrange for special services requested by the customer
  • Stay current with developments in the hotel by reviewing the communication to each shift;
  • Arrange fulfillment of customer services by working with courtesy van staff, housekeeping, reservations, and maintenance
  • Minimize loss of revenue by adhering to all established credit and inventory control procedures
  • Monitor customer accounts to ensure adherence to hotel credit limits and verifies accuracy of registration information
  • Improve timeliness of cash flow by adhering to all established credit and inventory control procedures
  • Verify all information on reservations check-in; name, address, method of payment, etc.
  • Retrieve proper name and address verification and proper approval codes for cash and credit card paying customers
  • Identify and records special billing instructions
  • Complete shift closing accurately by getting appropriate approval signatures and authorization codes
  • Adhere to hotel policies regarding the use of cash banks, drop/deposit logs, etc
  • Increase revenues by offering customers upgraded rooms
  • Follow yield management procedures while making room reservations

Please note this position must have a flexible schedule – working nights and weekends are required.

Apply for this position

Full Name (required)

Email Address (required)

Phone Number

Are you currently employed?
 Yes No

In what city do you reside?

Would you consider relocating?
 Yes No

How did you hear about us?

Submit cover letter and/or resume

Additional Comments

Recent Blog Highlights


Spectator Named Travel + Leisure’s #1 Hotel


A Soft Brand, New Management, or Both?