Location Nashville, TN
Property Fairlane Hotel
Date Posted November 15, 2018
Job Type Food & Beverage


Nashville, TN – The hotel’s Baristas are expected to provide guests with prompt service, quality beverages and products, and maintain a clean and comfortable environment all while promoting a positive vibe.

Summary of Key Responsibilities

Responsibilities and essential job functions include, but are not limited to, the following:

  • Act in a manner that promotes the culture, values and mission of the hotel
  • Ability to multitask and remain calm during periods of high volume, setting a positive example for the team
  • Provide quality guest experiences by building rapport, remembering guests by name and favorite beverage
  • Ability to deliver positive guest experiences while utilizing the point of sale system
  • Adhere to all recipe and presentation standards following rules for health, safety and sanitation
  • Communicate effectively with team members in regards to store, employee and customer needs
  • Ability to prepare coffee, espresso and tea beverages to hotels exacting and high standards while serving the finest pastries available
  • Following the employee handbook, operational policies and procedures and maintaining store cleanliness
  • Recognize and reinforce individual and team accomplishments by using existing tools
  • Maintain regular and consistent attendance and punctuality

Required Knowledge, Skills and Abilities

  • Previous customer service/ café experience
  • A passion for coffee
  • Strong interpersonal skills
  • Ability to communicate clearly and concisely, both orally and in writing
  • Ability to follow direction and work with all levels of management
  • Ability to build relationships with customers in a team based environment
  • Available to work flexible hours including early mornings, evenings, weekends, and holidays
  • Ability to work in a fast-paced and, at times, noisy café environment
  • Ability to stand for long periods of time and actively move around the café

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Additional Comments

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