Front Desk Agent

Location Woodstock, VT
Property The Shire Woodstock
Date Posted January 30, 2018
Job Type Customer Service, Front Desk


Woodstock, VT – The Front Desk Agent position is designed to increase customer satisfaction by providing efficient and courteous Front Desk service.


  • Provide value added service to customers exceeding customer expectations
  • Communicate effectively with customers, co-workers, and supervisors
  • Demonstrate teamwork by cooperating and assisting co-workers as needed
  • Handle difficult situations effectively
  • Meet service standards
  • Perform other duties as required to provide service and teamwork
  • Provide quality service to the customer by responding to their requests promptly, efficiently, and courteously during check-in, check-out, and throughout stay
  • Must be able to perform additional duties such as laundry, inventory, stocking, and light cleaning.
  • Register, process, greet customer promptly, and welcome him/her to the hotel
  • Respond to customer requests for information about the hotel
  • Arrange for special services requested by the customer
  • Stay current with developments in the hotel by reviewing the communication to each shift;
  • Arrange fulfillment of customer services by working with housekeeping and maintenance
  • Minimize loss of revenue by adhering to all established credit and inventory control procedures
  • Ensure all customers establish credit or pay cash upon check-in
  • Monitor customer accounts to ensure adherence to hotel credit limits and verifies accuracy of registration information
  • Improve timeliness of cash flow by adhering to all established credit and inventory control procedures
  • Assist guests with luggage as needed
  • Verify all information on reservations check-in; name, address, method of payment, etc.
  • Retrieve proper name and address verification and proper approval codes for cash and credit card paying customers
  • Identify and records special billing instructions
  • Complete shift closing accurately by getting appropriate approval signatures and authorization codes
  • Adhere to hotel policies regarding the use of cash banks, drop/deposit logs, etc.
  • Increase revenues by offering customers upgraded rooms
  • Follow yield management procedures while making room reservations


  • Must be friendly
  • Must have basic computer skills or the ability to learn hotel systems
  • Must adhere to company grooming standards
  • Must be able to stand for long periods of time

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