Vice President of Operations

Location Charleston, SC
Property Corporate Office
Date Posted February 2, 2018
Job Type Corporate Position, Management


Charleston, SC – The Vice President of Operations is a corporate executive committee level position responsible for overseeing the overall hotel operations for the company’s portfolio.  The position will direct and lead the Regional Directors of Operations and General Managers in an effort to improve financial performance by assessing economic factors, understanding demographic trends, enhancing the brand, leveraging relationships, and enhancing guest satisfaction through a variety of tools.

Other Responsibilities Include:

  • Conduct on-site hotel visits and prepare/review property reports and action plans for the hotel owners, the management company leadership, regional directors, general managers and corporate staff
  • Monitor and ensure hotels are meeting operational budgets
  • Aid in establishing, communicating, and implementing operating standards, tools, and resources
  • Analyze property data and provide potential solutions to increase guest satisfaction and improve operating efficiencies, reduce expense and maximize revenue
  • Manage expenses to be within annual budgetary guidelines
  • Participate in the implementation of goals and the successful rollout of initiatives and programs
  • Monitor project management work via site inspections to ensure conformance to plans
  • Provide technical and knowledge guidance as subject matter experts
  • Partner with other internal departments to continuously optimize financial and guest satisfaction results
  • Assist regional directors and hotel management teams in successful completion of all goals, plans, and reports
  • Evaluate daily operations and implement measures to improve and exceed guest satisfaction and operational efficiency
  • Maintain compliance with established policies, procedures, objectives, quality assurance, safety, and environmental and infection control
  • Maintain regular visibility and communication with client to ensure contract obligations are continuously being met and concerns are addressed in a timely manner
  • Ensure acquisition and development of competitive talent and promote opportunities for attracting and retaining high performing talent
  • Ensure adequate staff to meet operational requirements
  • Coach and council regional directors and hotel management to ensure key performance is met
  • Ensure on-going training, promotions, performance reviews, employment termination, and disciplinary measures are administered according to policy and procedure
  • Routinely audit hotel summary reports and records as required, submitting requested reports and statistics
  • Support development by identifying new business opportunities
  • Suggest operational and capital improvements for the client hotels
  • Develop short-term action plans and long-range planning for new programs and strategies that impact the hotels based on the existing corporate directed goals and any new goals that are created
  • Ensure that all safety and brand standards are maintained
  • Attend conferences for each of the brands that are within the organization
  • Take part in Brand Area Manager visits (i.e. IHG, Choice, Best Western, etc.)
  • Develop and leverage internal and external partnerships to maximize achievement of business goals
  • Manage overall financial performance by analyzing and reconciling financial reports, determining trends and areas of opportunities, advising others on cost control methods and budgetary trends
  • Network with hotel owners, lenders, attorneys, consultants, etc.
  • Regularly update the President of Charlestowne Hotels
  • Submit and review weekly progress reports and ensure data is accurate for reporting
  • Ensure all response documents are free from errors and professionally represent and address the client questions
  • Work without constant supervision and willing to work outside the normal 9-5 with flexible working hours including some weekends to accommodate business needs

 Ideal Candidate Requirements:

  • Bachelor’s Degree (MBA preferred)
  • Must have 5-10 years of experience in a similar role with a hotel management company
  • Excellent personal presentation and professionalism
  • Excellent organization and prioritization skills
  • Strong administrative skills
  • Strong verbal and written communication skills
  • Strong interpersonal skills
  • Ability to work under pressure and to strong targets
  • Ability to manage own workload
  • Ability to use initiative to work alone or with a team
  • Strong work ethic and dedicated to accomplishing goals
  • Strives for excellence
  • Must be able to speak, read, write and understand the primary language(s) used in the workplace
  • Must be able to read and write to facilitate the communication process
  • Requires good communication skills, both verbal and written
  • Considerable knowledge of complex mathematical calculations and computer accounting programs
  • Budgetary analysis capabilities required
  • Ability to access and accurately input information using a moderately complex computer system
  • Enjoys a variety of tasks and being highly mobile
  • Highly organized and able to use organizational tools to track multiple tasks

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