Front Desk Agent

Location Isle of Palms, SC
Property The Palms Oceanfront Hotel
Date Posted April 9, 2018
Job Type Front Desk


Isle of Palms, SC –  The Front Desk Agent’s responsibility is to increase customer satisfaction by providing efficient and courteous service.

Other Responsibilities Include:

  • Provides value added service to customers exceeding customer expectations
  • Communicates effectively with customers, co-workers, and supervisors
  • Demonstrates teamwork by cooperating and assisting co-workers as needed
  • Handles difficult situations effectively
  • Meets service standards
  • Performs other duties as required to provide service and teamwork
  • Provides quality service to the customer by responding to their requests promptly, efficiently, and courteously during check-in, check-out, and throughout stay
  • Registers, processes, and greets customer promptly, welcoming him/her to the hotel
  • Responds to customer requests for information about the hotel
  • Arranges for special services requested by the customer
  • Stays current with developments in the hotel by reviewing the communication to each shift;
  • Arranges fulfillment of customer services by working with courtesy van staff, housekeeping, reservations, and maintenance
  • Minimizes loss of revenue by adhering to all established credit and inventory control procedures
  • Ensures all customers establish credit or pay cash upon check-in
  • Monitors customer accounts to insure adherence to hotel credit limits and verifies accuracy of registration information
  • Improves timeliness of cash flow by adhering to all established credit and inventory control procedures
  • Verifies all information on reservations check-in; name, address, method of payment, etc.
  • Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers
  • Identifies and records special billing instructions
  • Completes shift closing accurately by getting appropriate approval signatures and authorization codes
  • Adheres to hotel policies regarding the use of cash banks, drop/deposit logs, etc
  • Increases revenues by offering customers upgraded rooms
  • Follows yield management procedures while making room reservations


  • Must be friendly
  • Must have basic computer skills or the ability to learn hotel systems

Apply for this position

Full Name (required)

Email Address (required)

Phone Number

Are you currently employed?
 Yes No

In what city do you reside?

Would you consider relocating?
 Yes No

How did you hear about us?

Submit cover letter and/or resume

Additional Comments

Recent Blog Highlights


Spectator Named Travel + Leisure’s #1 Hotel


A Soft Brand, New Management, or Both?