Who We Are
Culture
How We Got Here
Our Legacy
Independent hotel management has been a cornerstone of Charlestowne Hotels’ business for more than 40 years. Ranked one of the industry’s top management companies (Lodging, HOTELS), Charlestowne specializes in lifestyle, adaptive reuse, collegiate, branded, soft-branded and condo properties spanning a range of markets including urban city centers, secondary cities and resort destinations.
The company, which currently manages a portfolio of 50+ hotels, also includes a growing food and beverage division with more than four dozen food and beverage outlets, ranging from coffee shops and delis to rooftop bars and full-service restaurants. Charlestowne operates some of the country’s most award-winning properties, many of which regularly top the “best hotels” lists by Travel + Leisure, Condé Nast Traveler, USA Today and TripAdvisor. To achieve this, Charlestowne treats each property like its own brand, working with owners and on-site teams to develop revenue optimization, operation systems, creative programming and strategic marketing synergies that elevate the property’s unique story and enhance the guest experience. As a result, Charlestowne properties consistently achieve above-average RevPAR growth.
What We’re Known For
our Reputation
Innovative: Unparalleled top line revenue optimization
Sophisticated: Operational excellence in lifestyle hotels
Bespoke: Tailored, property-specific management style
Altruistic: Hotels are the stars, we just hold the spotlight
How We Strengthen
our approach
Agile: Decentralized, non-bureaucratic approach
Owner Centric: Client focused, tailored, property specific management
Empowered: Teams entrusted to make decisions
Distinct: Diverse lifestyle portfolio enhances skills and expertise
Altruistic: Hotels are the stars, we just hold the spotlight
How We Advance
our foundation
The most important company assets are the ones that leave every night and return every morning; hotel staff is the greatest investment towards guest satisfaction.
Second to the people you employ, a major attribute of a business are the systems you equip them with. We scour the industry for the best partners and systems to maximize competitive discounts and savings.
We excel in identifying where efficiencies can be made, and expenses controlled in a way that doesn’t jeopardize the guests’ perception of quality.
Branding is much more than slogans and logos: it’s about how you make people feel. We help unearth and define your property’s brand and ensure its successful execution across applications.
We are committed to collaborating with candor and honesty in making owner priorities our own. We’ve developed reporting processes that ensure consistent and transparent access to the health of your investment.
