Promoted to Vice President of Operations at Charlestowne Hotels
CHARLESTON, May 23, 2018—Charlestowne Hotels, a full service hospitality management company, proudly announces the promotion of Gavin Philipp as Vice President of Operations. Philipp originally joined the Charlestowne team in 2013 as a Regional Director of Operations, overseeing various flagship properties in the company’s hometown of Charleston, SC; it was under his leadership that The Spectator Hotel was awarded the coveted title of Travel + Leisure’s Number 1 hotel in the US. Since then, Philipp has become an integral leader of countless special projects and business development needs, including the operational management of the company’s adaptive reuse projects. From restoring a turn of the century steel mill into The Foundry Hotel in Asheville, NC to reimagining a mid-century bank as Nashville, TN’s Fairlane Hotel, Gavin offers a range of expertise that allows him to optimize and unify the efforts of his team and partners. “Gavin brings a thoughtful, genuine way of management,” explains Charlestowne President & COO Michael Tall, “I am confident that his wealth of knowledge and commitment will continue to move Charlestowne Hotels into the future.”
As Vice President of Operations, Philipp will be charged with overseeing the operational performance of Charlestowne’s entire collection. From preventative maintenance strategies to curating a guest service style, Philipp will be instrumental in leading initiatives that improve owner profitability and guest satisfaction. Talent development and retainment will be another core focus of his and will work to ensure the quality, accessibility, and value of employee training.
With a career that spans two decades, Philipp has successfully managed and operated some of the best-known hotels across the country, including properties in Vail, Charleston, Boston, Miami, Austin, Houston and Washington D.C. Prior to joining Charlestowne, Philipp served as General Manager of the 4 Diamond Loews Annapolis Hotel overseeing the hotel’s operations, including its extensive meeting space and guest room renovation. Prior to joining Loews, Philipp worked with Destination Hotels for 13 years. In his last role with Destination, he served as Hotel Manager at Washington D.C.’s iconic Madison Hotel, overseeing the $22 million renovation and repositioning of the property, as well as bringing the service standards up to 4 Diamond plus quality. In June of 2015, Philipp was named by Charleston Regional Business Journal a member of their 2015 class of “Forty Under 40” – an award that recognizes the success and community involvement of 40 professionals under the age 40 who are making a mark on their region. Philipp holds a bachelor’s degree in business management, and a minor in French from Wheeling Jesuit University in West Virginia. Philipp also obtained a Certificate in Hospitality Leadership from the College of Charleston.