Valet

Location Charleston, SC
Property The Spectator Hotel
Date Posted January 6, 2016
Job Type Valet

Description

  • Open doors and assist guests/visitors entering and leaving property.
  • Monitor and direct personal and commercial vehicle traffic on property, including guest vehicles, taxi cabs, limousines, and buses, to ensure vehicles are legally parked and to maintain a smooth and efficient flow of traffic.
  • Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
  • Monitor and maintain safety, security, and cleanliness of parking areas/levels, and report any vehicles/safety hazards, unauthorized personnel, or potential security problems to the manager/supervisor.
  • Maintain security of vehicles and vehicle keys.
  • Communicate parking procedures to guests/visitors. Identify and explain room features to guests (e.g., use of room key, in-room safe, ice delivery, valet laundry services).
  • Transport guest luggage to and from guest rooms and/or designated bell area.
  • Assist with luggage storage and retrieval.
  • Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage.
  • Supply guests with suggestions for dining and activities and provide directions to points of interest.
  • Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed.
  • Maintain organized documentation of all guest vehicle locations.
  • Assist Concierge and Front Office staff with guest requests and services, as needed.
  • Serve as a departmental role model, and assist management in training, motivating and coaching employees.
  • Communicate with guests, other employees, or departments to ensure guest needs are met.

 

  • Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
  • Ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
  • Speak with others using clear and professional language; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others.
  • Comply with quality assurance expectations and standards.
  • Stand, sit, run or walk for an extended period of time.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
  • Perform other reasonable job duties as requested by Supervisors.

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Additional Comments


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