Room Attendant

Location Charleston, SC
Property The Spectator Hotel
Date Posted January 11, 2017
Job Type Housekeeping

Description

Charleston, SC – The Room Attendant is to respond promptly to requests from guests and other departments.

Responsibilities Include:

  • Fill cart with supplies and transport cart to assigned area
  • Enter guest rooms following procedures for gaining access and ensuring vacancy before entering
  • Replace guest amenities and supplies in rooms
  • Replace dirty linens and terry with clean items
  • Make beds and fold terry
  • Clean bathrooms
  • Remove trash, dirty linen, and room service items
  • Check that all appliances are present in the room and in working order
  • Straighten desk items, furniture, and appliances
  • Dust, polish, and remove marks from walls and furnishings
  • Vacuum carpets and perform floor care duties (e.g., in guest rooms and hallway)
  • High School diploma or equivalent and/or experience in a hotel or a related field preferred
  • Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager
  • Ensure uniform and personal appearance is clean and professional
  • Welcome and acknowledge all guests according to company standards
  • Anticipate and address guests’ service needs
  • Thank guests with genuine appreciation
  • Speak with others using clear and professional language
  • Answer telephones using appropriate etiquette
  • Comply with quality assurance expectations and standards
  • Stand, sit, or walk for an extended period of time
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
  • Perform other reasonable job duties as requested by Supervisors

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Additional Comments


Recent Blog Highlights

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Spectator Named Travel + Leisure’s #1 Hotel

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A Soft Brand, New Management, or Both?