Valet / Bellman

Location Charleston, SC
Property French Quarter Inn
Date Posted October 26, 2017
Job Type Valet

Description

Charleston, SC – The valet/bellman welcomes guests and members to the French Quarter Inn, offers to park and retrieve their car, offers information about check-in, opens and closes car doors and hotel entrance doors. He/she is to provide excellent customer service, and efficiently and carefully parking guest(s) vehicles in designated locations. Our valets/bellmen are the first and last point of contact for guests and members and should promote the legacy of warm, southern genuine hospitality. Our valets/bellmen must uphold and ensure compliance with all company and departmental policies and procedures.

Task and Responsibilities:

  • Open doors and assist guests/visitors entering and leaving property
  • Monitor and direct personal and commercial vehicle traffic on property, including guest vehicles, taxi cabs, limousines, and buses, to ensure vehicles are legally parked and to maintain a smooth and efficient flow of traffic
  • Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities
  • Monitor and maintain safety, security, and cleanliness of parking areas/levels, and report any vehicles/safety hazards, unauthorized personnel, or potential security problems to the manager/supervisor
  • Maintain security of vehicles and vehicle keys
  • Communicate parking procedures to guests/visitors
  • Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services)
  • Transport guest luggage to and from guest rooms and/or designated bell area
  • Assist with luggage storage and retrieval
  • Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage
  • Supply guests with directions
  • Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed
  • Communicate parking procedures to guests/visitors
  • Assist Concierge and Front Office staff with guest requests and services, as needed
  • Serve as a departmental role model, and assist management in training, motivating and coaching employees
  • Communicate with guests, other employees, or departments to ensure guest needs are met
  • Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager
  • Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information
  • Protect company assets
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs
  • Assist individuals with disabilities
  • Thank guests with genuine appreciation
  • Speak with others using clear and professional language; answer telephones using appropriate etiquette
  • Develop and maintain positive working relationships with others
  • Comply with quality assurance expectations and standards
  • Stand, sit, or walk for an extended period of time
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
  • Perform other reasonable job duties as requested by Supervisors

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