Night Auditor / Front Desk Agent

Location Surfside, SC
Property Surfside Beach Resort
Date Posted June 19, 2017
Job Type Administrative, Front Desk

Description

Surfside, SC – The Night Auditor / Front Desk Agent is to accurately maintain records of all hotel sales transactions and to assist the Front Desk with providing service to guests during a combination of day and evening hours. The successful candidate will cover 3-4 shifts per week on Front Desk and 1-2 shifts per week on Night Audit. Hours of work for this position are 11:00pm -7:00am for night audit and reception shifts range from 7am until 11:00pm.

Responsibilities:

  • Provide value added service to customers exceeding customer expectations
  • Communicate effectively with customers, co-workers, and supervisors
  • Demonstrate teamwork by cooperating and assisting co-workers as needed
  • Handle difficult situations effectively
  • Meet service standards
  • Perform other duties as required to provide service and teamwork
  • Provide quality service to the customer by responding to their requests promptly, efficiently, and courteously during check-in, check-out, and throughout stay
  • Register, process, greet customer promptly, and welcome him/her to the hotel
  • Respond to customer requests for information about the hotel
  • Arrange for special services requested by the customer
  • Stay current with developments in the hotel by reviewing the communication to each shift;
  • Arrange fulfillment of customer services by working with courtesy van staff, housekeeping, reservations, and maintenance
  • Minimize loss of revenue by adhering to all established credit and inventory control procedures
  • Ensure all customers establish credit or pay cash upon check-in
  • Monitor customer accounts to ensure adherence to hotel credit limits and verifies accuracy of registration information
  • Improve timeliness of cash flow by adhering to all established credit and inventory control procedures
  • Verify all information on reservations check-in; name, address, method of payment, etc.
  • Retrieve proper name and address verification and proper approval codes for cash and credit card paying customers
  • Identify and records special billing instructions
  • Complete shift closing accurately by getting appropriate approval signatures and authorization codes
  • Adhere to hotel policies regarding the use of cash banks, drop/deposit logs, etc
  • Increase revenues by offering customers upgraded rooms
  • Follow yield management procedures while making room reservations

Requirements:

  • Friendly and outgoing with excellent customer service skills
  • Must have basic computer skills (knowledge in excel and word) and the ability to learn hotel systems
  • Able to work the night shift from 11pm -7am 2 nights per week
  • Basic accounting knowledge
  • Ability to work independently, multitask and prioritize
  • Previous experience on hotel PMS preferred but not required
  • Dedicated Team Player

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