Housekeeper

Location North Charleston, SC
Property North Charleston Inn
Date Posted December 19, 2016
Job Type Housekeeping

Description

North Charleston, SC – The Housekeeper position is responsible for maintaining the cleanliness and appearance of the hotel and providing customers with quality service in a timely and friendly manner.

Essential Duties and Responsibilities:

  • Clean and maintain the cleanliness and appearance of the hotel lobby, hallways, public restrooms, and public areas of the hotel.
  • Clean and maintain the appearance of the surrounding areas of the hotel, including the sidewalk, brass awning poles, signage, entrance and alley.
  • Clean and set-up meeting room functions according to the function sheets.
  • Deep cleaning of assigned areas of the hotel including the shampooing of rooms and public areas, window washing, hotel light fixtures, and guest elevators (including elevator tracks).
  • Clean and maintain the back of the house area, including the employee break room, the changing rooms, the hotel laundry room, the compactor area, and the employee restroom.
  • Set up and maintain complimentary hotel lobby functions including the morning coffee service and the nightly concierge events.
  • Deliver housekeeping items (hair dryers, ironing boards, irons, etc.) to guest rooms upon request from the front desk.
  • Get assignments, keys, pager, and special guest requests from your supervisor at the beginning of your shift.
  • Check and replenish your supplies and cleaning tools.
  • Quickly respond to guest requests in a timely and friendly matter.
  • Follow procedures for entering and leaving guest rooms.
  • Return lost items found in guest rooms, hallways, or back of the house to the Housekeeping department as a “lost and found” item with the date, where it was found, description of the item, and finders name.
  • Turn in keys and pager to Housekeeping Department when shift ends.
  • Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
  • Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
  • Speak with others using clear and professional language; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others.
  • Comply with quality assurance expectations and standards.
  • Stand, sit, or walk for an extended period of time.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.

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