Front Desk Agent

Location Clemson, SC
Property The Abernathy
Date Posted March 15, 2017
Job Type Customer Service, Front Desk

Description

Clemson, SC – The position of the Front Desk Agent is to increase customer satisfaction by providing efficient and courteous front desk service.

Responsibilities:

  • Provides value added service to customers exceeding customer expectations
  • Communicates effectively with customers, co-workers, and supervisors
  • Demonstrates teamwork by cooperating and assisting co-workers as needed
  • Handles difficult situations effectively
  • Meets service standards
  • Performs other duties as required to provide service and teamwork
  • Provides quality service to the customer by responding to their requests promptly, efficiently, and courteously during check-in, check-out, and throughout stay
  • Registers, processes, and greets customer promptly, welcoming him/her to the hotel, using their names as often as possible
  • Responds to customer requests for information about the hotel
  • Arranges for special services requested by the customer
  • Stays current with developments in the hotel by reviewing the communication to each shift;
  • Arranges fulfillment of customer services by working with bell staff, housekeeping, and maintenance
  • Minimizes loss of revenue by adhering to all established credit and inventory control procedures
  • Ensures all customers establish credit or pay cash upon check-in
  • Monitors customer accounts to insure adherence to hotel credit limits and verifies accuracy of registration information
  • Improves timeliness of cash flow by adhering to all established credit and inventory control procedures
  • Verifies all information on reservations check-in; name, address method of payment, etc.
  • Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers
  • Identifies and records special billing instructions
  • Completes shift closing accurately by getting appropriate approval signatures and authorization codes
  • Adheres to hotel policies regarding the use of cash banks, drop/deposit logs, etc
  • Increases revenues by offering customers upgraded rooms
  • Follows yield management procedures while making room reservations

Requirements:

  • Must be friendly
  • Must have basic computer skills or the ability to learn hotel systems

IT IS INCUMBENT UPON EVERY ASSOCIATE TO MAINTAIN A STRONG COMMITMENT TO REPRESENT THE ABERNATHY LEGACY & AN ALL IN CLEMSON ATTITUDE WHICH WILL CREATE MEMORABLE GUEST EXPERIENCES, AND TO TREAT EACH EMPLOYEE WITH THE SAME DIGNITY & RESPECT.

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