Dual Hotel Manager

Location Charleston, SC
Property The Spectator Hotel
Date Posted February 10, 2017
Job Type Management

Description

Charleston, SC – The Dual Hotel Manager’s purpose is to ensure the smooth running of the day-to-day operation in accordance with all hotel standards and in line with hotel policies and procedures. Achieving optimum financial returns for the owners, whilst ensuring the highest levels of employee and guest satisfaction are essential. This position requires an exceptional service personality with a “hands on” approach.  Previous experience at an independent, luxury boutique hotel is an asset.  The successful candidate will also have a proven track record of team building and leadership, superior service instincts, and outstanding communication skills to effectively work with guests and staff.

REQUIREMENTS:

  • 5+ years in progressive leadership positions, primarily in Hotel Operations (i.e. AGM, Rooms Division Manager, Housekeeping Manager, Front Office Manager, Guest Services Manager)
  • Luxury lodging experience is required. AAA Four or Five Diamond, Forbes Four or Five Stars, Relais & Chateux, etc., experience is a plus
  • Experience in boutique hotels is highly preferred
  • Food & Beverage leadership experience is a plus
  • Sales & Marketing, Revenue Management, and Housekeeping experience is a plus
  • Exceptionally organized, meticulous, and task-oriented
  • Hospitality or Business College Degree preferred
  • Must be highly motivated, self-directed, with strong initiative and desire for achievement

JOB DESCRIPTION 

  • Responsible for meeting or exceeding budgeted revenue and profitability targets and Owner’s expectations
  • Assist in the development and execution of the annual budget and business plans; effectively adapt to market changes
  • Excellent understanding of Financial Reports (P&L, Balance Sheets, Cash Flow, Operating and Capital budgets, Forecasts)
  • Ensure adherence to corporate policies and established operating procedures while exceeding guest expectations by providing a safe, secure, and quality experience
  • Recruit, select, train, and manage employees to deliver superior guest service and quality products that will lead to maximizing revenue and profitability goals
  • Efficiently and stringently manage payroll
  • Monitor the hotels’ Declining Expense Checkbook
  • Requires outstanding operational and owner relations experience
  • Oversee an extensive and inclusive Food and Beverage program which showcases a strong variety of local offerings
  • Assist in the leadership of an upscale beverage program featuring artisanal craft cocktails
  • Requires highly developed communication skills (written and oral) to interface with executives at all organizational levels – owner, employees, and guests
  • Must be hands on and oversee all departments
  • Act as an ambassador within the community and local hospitality industry
  • Conduct strategic and informative staff meetings as required
  • Maintains a high personal visibility throughout the property and the community
  • Must have a high standard and passion for genuine customer service
  • Lead the sales efforts of the hotel through supporting the hotel’s sales team in generating revenue opportunities
  • Maintain an immaculately clean and well-maintained hotel with the assistance of the hotels’ Housekeeping and Facilities leadership team
  • Create new programs in response to market conditions, revenue opportunities and guest experience enhancements
  • Efficiently manage Accounts Receivables and process Accounts Payables
  • Prepare weekly, monthly, quarterly, and yearly property management reports
  • Knowledge and aptitude for use of a variety of computer software applications and property management systems and reservation systems
  • Highly detail-orientated both in the Front of the House and Back of the House
  • Flexible schedule, including nights, weekends and holidays as required
  • Must be effective in multi-tasking
  • Attends and contributes to all training sessions and meetings as required
  • Ensures that all hotel, company and local rules, policies and regulations relating to money handling and licensing are adhered to
  • Leads in the review of the TripAdvisor and other data to identify areas of improvement: reviews results with colleagues to develop appropriate corrective action and ensure implementation

COMPENSATION & BENEFITS

  • Annual salary will be based on candidate’s experience
  • Position is eligible for an annual bonus. Bonus is based on various financial and customer service score benchmarks
  • Position is also eligible to participate in the company’s extensive healthcare plan and 401K

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