Concierge

Location Charleston, SC
Property The Spectator Hotel
Date Posted February 27, 2017
Job Type Customer Service, Front Desk

Description

Charleston, SC – At The Spectator Hotel, we pride ourselves on exceeding guest expectations by providing the highest level of luxurious, comfortable service. The Concierge is responsible for shaping memorable, personalized, and one-of-a-kind experiences for our guests. The Concierge is a powerhouse of information, serving as an ambassador for the city of Charleston and an expert representative of The Spectator Hotel.

Task and Responsibilities:

  • Process guest check-ins by confirming stay details, assigning rooms, issuing room keys, and providing an introductory orientation to the property
  • Make and review reservations according to established standards
  • Process guest check-outs by reviewing charges, processing payment, and updating room status
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns
  • Coordinate with Housekeeping to track readiness of rooms for check-in and arrange for special requests
  • Run daily reports regarding arrivals, departures, and special requests in order to establish a thorough understanding of each day’s events
  • Count bank and conduct cash, check, debit and credit card transactions with consistent accuracy
  • Anticipate and respond to special requests with an insight into each person’s unique needs. Follow up to ensure satisfaction
  • Gather, summarize, and provide information to guests about the property and local points of interest, including dining, attractions, shopping, special events, and activities
  • Orovide clear walking and driving directions for the local area with or without use of a map
  • Answer guest questions in person, over the phone, and via email. Record, process, and follow up on all actionable items
  • Contact and dispatch appropriate department (Butlers, Housekeeping, Maintenance) as necessary to resolve guest call, request, or issue
  • Monitor public areas for service, comfort, safety, and well-being of guests
  • Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional
  • Welcome and acknowledge all guests according to company standards
  • Thank guests with genuine appreciation

Minimum Requirements:

  • Excellent communication skills, both written and verbal
  • Must have ability to courteously present information to people in one-on-one and group situations
  • Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively
  • Ability to easily adapt to organizational and environmental changes
  • Adhere to all regulatory, company and department policies and procedures
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
  • Must be flexible to working days, early mornings, evenings, weekends, and holidays
  • Report to work at the scheduled time, neatly groomed and in regulation with company dress code policy.

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