Butler

Location Charleston, SC
Property The Spectator Hotel
Date Posted September 25, 2017
Job Type Customer Service

Description

Charleston, SC – The Butler position is to provide an orientation of the hotel, assist with luggage and personal belongings, and escort hotel guests to their rooms.

Other Responsibilities Include:

  • Explain features of the room; i.e., thermostat controls, television controls, in-room safe, and how to use the WiFi, etc.
  • Complete all guest requests accurately and in compliance with AAA Four Diamond standards
  • If requested, provide any pressing, shoe shining, and clothing mending
  • Learn the names and personally recognize our regular guests
  • Use guest names during all interactions in the room or on the phone
  • Answer telephones using appropriate etiquette
  • Receive and prepare room service orders; i.e., prepare station for service, including the set up and inspection of all trays with correct settings and insuring cleanliness
  • Correctly position plates, silverware, and food items on trays
  • Attention to detail required
  • Deliver and serve food and beverage items in accordance with procedures making sure to remove all plastic and food coverings
  • Maintain cleanliness in all areas including trays, tables, counters, sinks, utensils, shelves, coffee area, refrigerators and storerooms
  • Supply guests with directions or arrange transportation (e.g., taxi cab, shuttle bus, limousine or sedan service) for guests and visitors, and record advance transportation request as needed
  • Develop and maintain positive working relationships with others
  • Follow all company safety and security policies and procedures
  • Report accidents, injuries, and unsafe work conditions to manager
  • Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional
  • Stand, sit, or walk for an extended period of time
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 70 pounds without assistance
  • Perform other reasonable job duties as requested by Supervisors

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Additional Comments


Recent Blog Highlights

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Spectator Named Travel + Leisure’s #1 Hotel

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A Soft Brand, New Management, or Both?