Breakfast Attendant

Location Myrtle Beach, SC
Property Best Western Plus Grand Strand Inn & Suites
Date Posted September 1, 2017
Job Type Customer Service, Food & Beverage, Front Desk

Description

Myrtle Beach, SC – The Breakfast Attendant properly prepares and maintains order, cleanliness, product offering, safety and service in the breakfast area while also interacting with guests to ensure customer satisfaction and assisting as needed with guests at the Front Desk.

Responsibilities:

  • Readies the breakfast presentation by the daily official opening time; includes adequately stocking all required food/drink items, utensils, dishware and condiments in the service line
  • Monitors and maintains the supply and display of food/drink and service items and condiments in the service line throughout the available hours of the breakfast
  • Closely monitors and cleans the breakfast area, both the service line and the seating areas, as needed throughout the available hours of the breakfast; also routinely inspects nearby public restrooms to ensure cleanliness, reporting any issues immediately to housekeeping
  • Assists guests with breakfast needs, including but not limited to the serving of coffee/juice refills, removing trash and used dishware and utensils from tables, promptly wiping up spills, etc.
  • Delivers “over-the-top” service with energetic and friendly approach; provides courteous conversation with guests, responding to requests promptly, promoting hotel services and facilities and providing guests with information such as local attractions and driving directions to increase guest satisfaction
  • Resolves minor guest complaints to the satisfaction of the customer; informs supervisors of major problems, complaints, issues, disturbances or dissatisfied guests
  • Closes the breakfast area at the proper time, properly storing all food/drink items and display equipment; properly cleans the kitchen and breakfast area before leaving and ensures the proper handling and orderly storage of all food/drink and service items daily
  • Routinely reviews and maintains adequate inventory of breakfast supplies, including food/drink items, utensils, dishware and condiments; reports any ordering needs to supervisors in a timely manner
  • Monitors activity at the Front Desk and assists, as needed; may check guests out of the hotel, process customer payments according to established policies and procedures, and handling the accounting of monies, receipts, guest accounts and other forms of credit and payment
  • Delivers newspapers and guest receipts to the appropriate guest rooms by 5:30 a.m. daily
  • Remains alert to and advises supervisors of possible leads to generate room and/or banquet room sales to include but not limited to daily newspaper review, conversations with guests, etc.
  • Reports needed repairs or unsafe conditions to supervisor
  • Responds to requests from guests, management or other hotel personnel in a timely and efficient manner
  • Keeps storage rooms locked and orderly
  • Maintains security of equipment, keys and supplies issued each day
  • Reports lost and found articles to supervisor
  • Treats all fellow employees and guests with dignity and respect
  • Maintains a professional, business appearance and attitude
  • Performs any other duty required by general manager or immediate supervisor

Requirements:

  • Must be overwhelmingly friendly and customer service drive
  • Organizational skills
  • Attention to detail
  • Speaks, reads, and writes English clearly

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