Assistant Rooms Manager

Location Charleston, SC
Property DoubleTree Hotel & Suites - Historic Charleston
Date Posted February 27, 2017
Job Type Customer Service, Front Desk, Management

Description

Charleston, SC – The Assistant Rooms Manager will be responsible for working closely with the Front Office Manager and Director of Operations to oversee all areas of operation relating to the guest experience for Reservations, Front Desk, PBX, and Guest Services Agents.

RESPONSIBILITIES:

  • Ensure registration cards are completed
  • Ensure all needed reports are run
  • Continued training done with all associates
  • Communicate with all department managers on continuing basis. Especially the communication with Night Audit each evening/morning
  • Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints
  • Be very familiar with the hotel computer system for training maintenance and trouble shooting
  • Complete weekly supply inventories to ensure adequate pars of such
  • Complete rate discrepancy report and make needed changes
  • Block/assign applicable arrivals for the following day; i.e. V.I.P.’s, ESP’s, Special Requests, etc.
  • Complete monthly skills checklists with all associates
  • Complete credit check daily
  • Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities
  • Assure knowledge and training of Marketing Programs of company and hotel

MARGINAL FUNCTIONS:

  • Respond to any reasonable task as assigned by supervisor or manager
  • Assist in other departments as needed
  • Attend monthly departmental meetings

ENVIRONMENT:

  • Office setting, with overhead lighting and comfortable ventilation.

QUALIFICATIONS:

  • High school diploma or equivalent
  • Four-year college degree, preferably in the hospitality industry
  • Two years experience in a similar resort or conference center
  • Two years of management experience in Hotels or Resorts
  • General computer proficiency
  • Pleasant phone demeanor
  • Advanced knowledge of Front Office computer systems, including the ability to solve system related problems

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