Assistant General Manager

Location Charleston, SC
Property Andrew Pinckney Inn
Date Posted June 19, 2017
Job Type Administrative, Customer Service, Front Desk, Management


Charleston, SC – The Assistant General Manager works under the direction of the General Manager and is responsible for the overall guest services and financial accuracy of the hotel to include supervision and training of guest services representatives. He or she may also provide assistance in all areas of the hotel, including housekeeping, and maintenance as necessary.


  • Acts in the capacity of General Manager in his or her absence
  • Responsible for the appropriate scheduling of the guest services representatives, night audit staff and valet staff.
  • Demonstrates a commitment to servicing the guest and takes initiative to speak to all guests
  • Motivates the staff and establishes a productive and positive work environment
  • Establishes consistent operating procedures
  • Organizes payables and enters invoices into accounting system for payment by Corporate Office
  • Assist GM with Direct Billing of City Ledger Accounts
  • Responsible for holding guest services meetings as directed by the General Manager and ensures that the employees are informed
  • Responsible for Guest Service scores, reviews the scores with the staff, site areas for improvement, create incentive
  • Oversees Safety & Security Training for all employees of property with monthly training and follow up.
  • Oversees proper procedures for incident reporting on property
  • Organizes all deposits as directed by General Manager
  • Reviews the manager on duty log book for all shifts and ensures that any and all issues are addressed and documented
  • Ensures that the staff is outfitted in the proper uniforms
  • Motivates the staff and establishes a productive and positive work environment
  • Assists General Manager with budgetary planning and controlling of expenses
  • Handles guest complaints and special requests with aid of guest service agent staff
  • Will assist General Manager in oversight of Housekeeping and Maintenance Departments and work closely with Department Managers as a team.
  • Patriciate in weekly Department Managers meetings
  • Usually works weekends and arranges coverage for call outs or covers themselves if necessary
  • Assists in the food and beverage operation, setting up meeting rooms and servicing meetings
  • Assists in the development of the annual marketing plan by developing strategies to increase occupancy and revenue
  • Adheres to all company Standard / Conduct policies and procedures
  • Works two scheduled shifts per week on front desk
  • Provides orientation for new employees
  • Handles guest complaints and special requests


  • College degree or appropriate experience level in hotel operations
  • Strong verbal and written communication skills
  • Significant attention to detail
  • Complete understanding of bottom line profitability and budget goals
  • Knowledge in Roomkey property management system is a plus.
  • Knowledge in M3 Accounting is a plus


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