Assistant General Manager

Location Myrtle Beach, SC
Property Best Western Plus Grand Strand Inn & Suites
Date Posted September 1, 2017
Job Type Customer Service, Management

Description

Myrtle Beach, SC – The Assistant General Manager works under the direction of the General Manager and is responsible for the overall guest services and financial accuracy of the hotel to include supervision and training of guest services representatives. He or she may also provide assistance in all areas of the hotel, including housekeeping, and maintenance as necessary.

PRIMARY RESPONSIBILITIES

  • Acts in the capacity of General Manager in his or her absence
  • Responsible for the appropriate scheduling of the guest services representatives and night audit staff
  • Completes time cards each week for hotel staff
  • Responsible for holding guest services meetings as directed by the General Manager and ensures that the employees are informed
  • Responsible for Guest Service scores, reviews the scores with the staff, site areas for improvement, create incentive
  • Ensures that guest call back program is in place and repeated with every check-in, daily with documentation
  • Reviews the manager on duty log book for all shifts and ensures that any and all issues are addressed and documented
  • Ensures that the staff is outfitted in the proper sized uniforms
  • Motivates the staff and establishes a productive and positive work environment
  • Establishes consistent operating procedures
  • Organizes all payables and create payables worksheet for the corporate office to process for payment
  • Organizes all deposits as directed by the General Manager
  • Completes weekly forecast, distributes and reviews in the weekly meetings
  • Loads all direct bills into the system as directed by General Manager
  • Keeps abreast of the competition, completes the occupancy and ADR call around report (twice daily)
  • Usually works the evening shift and covers any shift due to call offs
  • Assists in the food and beverage operation, setting up meeting rooms and servicing meetings
  • Assists in the development of the annual marketing plan by developing strategies to increase occupancy and revenue
  • Adheres to all company Standard / Conduct policies and procedures
  • Works shifts when needed
  • Provides orientation for new employees
  • Guest Service & Satisfaction
  • Handles guest complaints and special requests
  • Lives the guest service philosophy of the customer is always first
  • Demonstrates a commitment to servicing the guest and takes initiative to speak to all guests

REQUIREMENTS

  • College degree or appropriate experience level in hotel operations
  • Strong verbal and written communication skills
  • Significant attention to detail
  • Complete understanding of bottom line profitability and budget goals

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