Assistant Executive Housekeeper

Location Charleston, SC
Property DoubleTree Hotel & Suites - Historic Charleston
Date Posted July 24, 2017
Job Type Housekeeping, Management

Description

Charleston, SC – The Assistant Executive Housekeeper assists with the management operation of the housekeeping and laundry departments to ensure maximum service quality. Responsible for the overall cleanliness of the hotel including rooms and public areas. S/he will be responsible for exemplifying the DoubleTree Culture and the following:

Core Values:

  • Excellence – We are committed to delivering outstanding performance by exceeding the expectations and creating memorable experiences for our guests, team members, and owners
  • Integrity – Be trustworthy and always do the right thing
  • Respect – Each person is honored and we treat each other with kindness
  • Teamwork – We care about each other and always accomplish more together
  • Innovation – To foster a culture that inspires and engages our team members to continually improve our product and services
  • Balance – Continually strive to balance our lives and contribute positively to the community
  • Resilience – We recover and thrive from any challenge or change

Principal Responsibilities:

  • Maintains cleanliness for both guest rooms and public areas and inspects them to ensure that the standards are met
  • Foster a positive, cooperative work environment between staff and management
  • Assists in supervision of employees in housekeeping department
  • Carries out supervisory responsibilities in accordance with the organizations’ policies and applicable laws in the absence of the Executive Housekeeper
  • Supervisory responsibilities include interviewing, hiring, training employees, appraising performance, rewarding and disciplining employees; planning, assigning, directing work, addressing complaints and resolving problems

Job Duties:

  • Problem Solving
    • Identifies and resolves problems in a timely manner
    • Develops alternative solutions, uses reason at all time
    • Makes timely decisions while exhibiting sound judgment
    • Includes appropriate people in decision-making process
  • Project Management
    • Prepares and supports those affected by change, monitors transition, and evaluates results
  • Customer Service
    • Maximize Customer Service by assisting in attaining 80% or better on Franchise Guest Service Scores
    • Respond and resolve all guest complaints timely and appropriately
    • Responds promptly to customer needs, requests for service and assistance
    • Plans work schedules and room assignments with minimum disruption to guests
  • Communication
    • Speaks clearly and persuasively in positive or negative situations
    • Communicates change effectively
    • Communicates changes in room status to the front desk
  • Team Work
    • Coordinate with other departments to fulfill guest special requests
  • Quality Management
    • Inspect rooms and public areas for cleanliness and preventative maintenance upkeep on a daily basis
    • Assists in supervision of special projects and deep cleanings
  • Adaptability
    • Able to deal with frequent change, delays or unexpected events, changing approach or method to best fit a situation
  • Initiative
    • Delegates work assignments, sets expectations and monitors delegated activities
    • Asks for and offers help when needed
  • People Management
    • Assists in maintaining effective employee relations programs within the hotel
    • Provides regular performance feedback to all employees
    • Manages difficult or emotional employee situations
  • Safety and Security
    • Uses ongoing safety training to minimize workers compensation claims

Qualifications:

  • High School diploma or equivalent and two years’ experience in housekeeping function in a hotel or similar industry to include one year in a supervisory capacity
  • Ability to develop an understanding of concepts, practices, pre-established guidelines and procedures used by the company in relation to guest service is necessary
  • Computer knowledge including intranet and property management systems

Physical Demands:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
  • While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands to finger, handle or feel, reach with hands and arms, climb or balance, and talk or hear
  • The employee is frequently required to stoop kneel, crouch or crawl and taste or smell
  • The employee must regular lift and or move up to 25lbs – occasionally lift or move up to 50lbs
  • Specific vision abilities required by this job include peripheral vision and depth perception

 

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