Housekeeping Manager

Location Santa Clara, CA
Property Marianis Inn and Restaurant
Date Posted December 4, 2017
Job Type Customer Service, Housekeeping, Management

Description

Santa Clara, CA – The Housekeeping Department as a whole is responsible for the immaculate care and upkeep of all guest rooms and public areas and does so by performing any combination of cleaning duties. This department must also provide guests with quality service in a timely and friendly manner. Responsibilities for the Housekeeping Manager vary but may include cleaning and maintaining the appearance of the rooms and public areas of the hotel, deep cleaning of assigned areas, washing, drying and folding terry and linens. This position requires strong attention to detail, ability to communicate effectively with guests and team members verbally or in written form, and the ability to bend, lift, and stand/walk all day.

Responsibilities:

  • Ensure housekeeping staff shall is trained in guest service standards
    • Welcome and acknowledge every guest with a smile, eye contact, and friendly verbal greeting
    • Use guest name whenever possible
  • Anticipate guests’ service needs, including asking questions to better understand their needs, and watching/listening to guest preferences and acting on them whenever possible
  • Thank guests for staying with genuine appreciation and provide a fond farewell
  • Maintain a tidy, groomed appearance; wear provided work uniform and nametag while on duty
  • Respond promptly to requests from guests, front desk or any supervisor
  • Report any unusual occurrences to the Manager on Duty and complete an Incident Report
  • Follow company safety and security policies and procedures to ensure a clean, safe and secure working environment
  • Report any identified hazards immediately to a supervisor
  • Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS)
  • Use proper equipment, wear appropriate personal protective clothing, and employ correct lifting procedures as necessary to avoid injury
  • Identity and correct unsafe work procedures or conditions and/or report them to management
  • Complete appropriate safety training and certifications to perform work tasks
  • Physical demands include the ability to move, lift, carry, push, pull and place objects weighing up to 75 pounds without assistance, the ability to reach overhead and below the knees including bending, twisting, pulling and stooping, the ability to stand, sit or walk to an entire work shift

Customer Care: In the hospitality industry, the number one priority of all employees should be customer service. We actively strive to provide the highest quality of customer care every day, for every stay. In order to help maintain a high level of service and presentation, you may be asked to complete duties or tasks outside the scope of your typical job responsibilities at any time.

Attendance: Attendance and punctuality are essential for good hotel operations. Absences must be minimal and will be documented in each employee’s file. Excessive lateness and absenteeism cannot be tolerated. Illnesses must be documented with a doctor’s excuse. In case of illness or any emergency, the Manager must be notified as soon as possible, preferably 4 hours before the start of your shift. Hotels are open 24 hours so you may be required to keep a flexible schedule and work weekends or holidays.

Safety/Security: Maintaining the safety and security of our guests and employees requires the help of all employees and is considered everyone’s responsibility. Report any suspicious persons or activities to a manager ASAP. Report work-related accidents to the manager on duty immediately. All staff will be trained in emergency procedures.

Working Environment/Physical Demands: The physical demands described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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