Housekeeper

Location Nashville, TN
Property Fairlane Hotel
Date Posted November 14, 2017
Job Type Housekeeping

Description

Nashville, TN – The Housekeeper position is responsible for maintaining the cleanliness and appearance of the hotel and providing customers with quality service in a timely and friendly manner. Prior experience preferred.

BASIC FUNCTION

  • Clean and maintain the cleanliness and appearance of the hotel lobby, hallways, public restrooms, offices and public areas of the hotel
  • Clean meeting room functions according to the function sheets
  • Deep cleaning of assigned areas of the hotel including the shampooing of rooms and public areas, window washing, hotel light fixtures, and guest elevators
  • Clean and maintain the back of the house area, including the employee break room, the changing rooms, the hotel laundry room, and the employee restroom
  • Deliver housekeeping items (hair dryers, ironing boards, irons, etc.) to guest rooms upon request from the front desk
  • Get assignments, keys, pager, and special guest requests from your supervisor at the beginning of your shift
  • Check and replenish your supplies and cleaning tools
  • Quickly respond to guest requests in a timely and friendly matter
  • Follow procedures for entering and leaving guest rooms
  • Return lost items found in guest rooms, hallways, or back of the house
  • Turn in keys and pager to Housekeeping Department when shift ends
  • Follow all company safety and security policies and procedures
  • Report accidents, injuries, and unsafe work conditions to manager
  • Follow all company policies and procedures
  • Ensure uniform and personal appearance is clean and professional
  • Maintain confidentiality of proprietary information and protect company assets
  • Welcome and acknowledge all guests according to company standards
  • Speak with others using clear and professional language
  • Develop and maintain positive working relationships with others
  • All other duties as assigned by management

OTHER

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, Employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meeting is required.
QUALIFICATIONS (Education, Knowledge, Training, & Work Experience)

  • Prior experience required
  • Excellent customer service skills

 

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