Guest Service Representative

Location Charleston, SC
Property DoubleTree Hotel & Suites - Historic Charleston
Date Posted March 22, 2017
Job Type Customer Service, Front Desk

Description

Charleston, SC – The Guest Service Representative is responsible for greeting, registering, and checking guests out of the hotel in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.  This position requires working 3pm-11pm, with a possibility of a few AM and swing swifts.

Responsibilities Include:

  • Greeting guests and completing the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • Assisting guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrating a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Responding to guest inquiries and requests and resolving issues in a timely, friendly and efficient manner
  • Fielding guest complaints, conducting research and resolving and negotiating solutions for guest satisfaction
  • Receiving, inputting, retrieving and relaying messages to guests

 

Required experience:

  • Hospitality: 1 year
  • Customer service experience is required as well as a great attitude with a great personality – the ideal candidate must be mature, professional, and knowledgeable of downtown restaurants and sights
  • Must be able to work a flexible schedule that will include days, evenings, weekends and holidays

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