Charles Snyder Appointed Vice President of Business Development

  Charlestowne Hotels announces the appointment of Charles Snyder as Vice President of Business Development. With more than a decade of experience in hotel investment, development and market research, Snyder will be responsible for cultivating relationships with hotel ownership and development groups as he continues to grow Charlestowne’s robust portfolio of boutique hotels, resorts, franchised

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Posted on August 24, 2017

Email is Still King of Hotel Marketing

by Sam Trotter, Marketing Strategy Manager When it comes to the marketing strategy at your hotel, it’s important to remember that email is still an effective tool and it’s fairly inexpensive to use. That combination is powerful for both your reach and your budget. At Charlestowne, we see a healthy open rate of about 20

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Posted on June 13, 2017

How to Capture and Retain Direct Bookings

by Johnathan Capps, Vice President, Revenue Management While online travel agencies (OTAs) can be part of an overall healthy channel mix, direct bookings will never fail to be the most profitable. Not only are these bookings more lucrative from a rooms revenue standpoint, but guests who book direct usually contribute to higher overall spend while

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Posted on May 16, 2017

Creating a Memorable Guest Experience

It is the guest experience that distinguishes a well-designed hotel that also becomes an award-winning hotel. The awards and accolades touted on our website are not for shameless publicity of Charlestowne Hotels but help make a point about guest experience. We are honored to be the operator of the No. 1 hotel in the U.S.

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Posted on November 17, 2016
Bristol Hotel

Charlestowne Hotels to Manage The Bristol Hotel

Opening Spring 2018, The Bristol Hotel Will Enrich City’s Thriving Downtown Charlestowne Hotels, a full-service hospitality management company, announces they will oversee the operations and management of The Bristol Hotel, a boutique hotel property opening in downtown Bristol, Virginia. Expanding the company’s robust portfolio of independent hotels and resorts, franchised properties and condo-hotels around the

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Posted on July 15, 2016

Spectator Named No. 1 Hotel in U.S. by Travel + Leisure

Charleston, SC – July 6, 2016 – The Spectator Hotel is ranked No. 1 on the Travel + Leisure World’s Best Awards 2016 list of Top City Hotels in the Continental U.S. and No. 2 on the list of Top 100 Best Hotels in the World. Located in Charleston, South Carolina, The Spectator is managed

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Posted on July 6, 2016

Charlestowne Hotels and The Highland Group Present The Boutique Hotel Report 2016

Charleston, SC – Charlestowne Hotels has once again partnered with The Highland Group and several other leading management companies to update last year’s definitive guide on boutique, lifestyle, and soft brand hotels. The 2016 report covers the latest trends the boutique, lifestyle, and soft brand space, and is a must read for developers and hoteliers alike. Friends of Charlestowne Hotels are entitled to a $100 discount off the $495 list price. Click the title above to read an excerpt from last year’s report, and find out how to get this year’s edition.

Posted on May 9, 2016

Charlestowne’s Clients Enjoy Lower Cost of Reservations

Charleston, SC – Through a combination of strategies, properties managed by Charlestowne Hotels enjoyed a cost of reservations far lower than that experienced by most other hotels. These strategies include a combination of cultural shifts through leadership that injects a diligent approach to booking channel management from the revenue manager to the front desk staff.

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Posted on February 15, 2016

Recent Blog Highlights


Spectator Named Travel + Leisure’s #1 Hotel


A Soft Brand, New Management, or Both?